Shipping policy

Shipping Policy

Last updated: 29/08/2026

Delivery service

PariCart primarily delivers orders using our own local delivery service. If we cannot deliver an order ourselves, we may use a trusted private courier. Where appropriate, we will inform you when your order is being delivered by a courier.

Order cut-off and delivery schedule

Orders must be placed by 10:00 PM on Thursday to qualify for delivery on the following Saturday or Sunday.

  • Orders received by 10:00 PM on Thursday will normally be delivered on Saturday or Sunday of the same week.

  • Orders placed after 10:00 PM on Thursday will normally be scheduled for delivery during the following week.

  • Delivery dates and times are estimates and may be affected by product availability, traffic, weather or other circumstances outside our reasonable control.

If your order is urgent, please contact us immediately after placing it. We will let you know whether an earlier delivery can be arranged. Additional delivery charges may apply, and urgent delivery cannot be guaranteed.

Local delivery charges

Our current local delivery charges are:

  • Orders valued at £44.99 or more: £1.99

  • Orders valued up to £44.98: £2.99

The applicable delivery charge will be displayed during checkout.

Areas currently covered

Our local delivery service currently covers:

  • Ingleby Barwick

  • Thornaby

  • Middlesbrough

  • Stockton-on-Tees

  • Yarm

  • Kirklevington

Delivery availability is determined by postcode. Some postcodes within or near these towns may be subject to different delivery arrangements.

If your postcode is not accepted at checkout or is outside our listed delivery area, please contact us before placing your order. We will confirm whether delivery is available and advise you of any additional charge.

Delivery address

Customers are responsible for providing a complete and accurate delivery address, postcode, telephone number and any necessary access instructions.

Please check your delivery information carefully before submitting your order. Contact us as soon as possible if you need to correct an address. We cannot guarantee that an address can be changed after an order has been prepared or dispatched.

Receiving your delivery

Please ensure that someone is available to receive the order during the agreed delivery period, particularly when it contains fresh or perishable products.

If no one is available, our driver may:

  • contact you using the telephone number provided;

  • leave the order in a safe place that you have authorised; or

  • return the order and arrange redelivery.

Additional charges may apply for redelivery when the original delivery could not be completed because no one was available or because the address or access information supplied was incorrect.

PariCart is not responsible for loss, theft, deterioration or damage after an order has been left in a safe place requested or authorised by the customer.

Delays and changes

We will make reasonable efforts to deliver within the expected period. Occasionally, deliveries may be delayed because of weather, traffic, vehicle problems, product availability, courier disruption or other circumstances outside our reasonable control.

If a significant delay occurs, we will try to contact you using the details supplied with your order.

Missing, incorrect or damaged items

Please inspect your order as soon as it is delivered.

If an item is missing, incorrect, damaged or unsuitable for consumption when delivered, contact us as soon as possible—preferably within 24 hours for fresh or perishable products.

Please provide:

  • your order number;

  • details of the affected item; and

  • clear photographs where appropriate.

We will review the issue and offer an appropriate replacement, refund or other remedy in accordance with our Return and Refund Policy and your statutory rights.

Contact us

For delivery questions or urgent-order requests, contact:

PariCart
Email: [INSERT CUSTOMER-SERVICE EMAIL]
Telephone/WhatsApp: [INSERT BUSINESS NUMBER, IF APPLICABLE]

Please include your order number when contacting us about an existing order.